Per usual, the 12 year brain won out, albeit with a relatively mature rationalization of "I really should make sure the dimensions are correct..."
Imagine my disappointment as I unfurled the cover over my trunk and no matter how I pulled or adjusted it, it just didn't seem right. I could get one of the handles on each side to line up, but then the other was sorta screwy, and in my head I was expecting a tailored, perfect, glove like fit.
I was just resigning myself to a "ho-hum" response when The Boy walked into the garage and declared that the thing didn't even remotely fit.
A quick measurement confirmed that the Height (33") had been swapped with the depth (25") leaving me with a very wide, very short ill fitting cover.
Horrified that I had screwed up the measurements when I submitted them, (or initialed the work order without double checking,) I pulled up my email and confirmed that everything I had submitted was correct.
I quickly fired off a (semi-panicked) email to the owner at The Clothes Horse and politely described what was going on and asked what could be done and what she would like me to do with the cover I had.
I got a very speedy reply that apologized profusely for the mistake (she took total ownership) and told me she would have her shop cut a new cover and get me a replacement out asap. She thanked me for a polite email alerting her of the issue, and I thanked her for such a quick and generous response.
She even suggested that I fold up the messed up cover (which is heavily quilted) and call it a pretty dog bed.
I should mention that the material and workmanship of the cover is OUTSTANDING. The fabric is beautiful, the quilting is lovely, and the construction looks very sturdy and well done.
|Detail.. though I'm not really sure what I'm trying to show here...|
I love it when small businesses are able to be so accommodating. I will certainly be looking for excuses to order more items from The Clothes Horse in the future. :)